If you have a complaint about our service, we want to hear from you so we can work to resolve the issue.

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Please email us at asher@moamoney.co.nz and explain what has happened and how you would like the issue resolved.

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When we receive your complaint we will:

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• acknowledge your complaint within two working days
• investigate the matter
• respond to you within 20 working days

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If we cannot resolve your complaint to your satisfaction, you may contact Financial Services Complaints Limited (FSCL).

FSCL is an independent, not-for-profit external dispute resolution scheme approved by the Minister of Consumer Affairs. Their service is free, fair and independent.

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FSCL contact details:

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Website: https://fscl.org.nz
Phone: 0800 347 257
Email: complaints@fscl.org.nz
Address: PO Box 5967, Wellington 6140

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